Privacy | Digitalfloor

PRIVACY STATEMENT

This is the privacy statement of DIGITALfloor, a public limited company duly incorporated and validly existing under the Laws of Grand Duchy of Luxembourg, with registered office in 47, Côte d’Eich, L-1450 Luxembourg, Grand Duchy of Luxembourg, registered with the Luxembourg Trade and Companies Register under the number B 227992.

It applies to all entities of DIGITALfloor to the extent that they process personal data.

It may be amended to remain compliant with any changes in law and/or to reflect how our business processes personal data. This version was created on October 26th, 2018 and enters into force at the same date.

The most recent version is always made available at "https://digital-floor.com". Please do not use our website if you do not agree with the ways in which we will process your personal data.

You may lodge your complaint with the Local Data Protection Authority, i.e. Commission Nationale pour la Protection des Données (CNPD, L-4361 Esch-sur-Alzette, 1, avenue du Rock’n Roll, https:// cnpd.public.lu) as well as to the judicial authorities.

This privacy statement aims to explain in a simple and transparent way what personal data we gather about you and how we process it.

Personal data refers to any information that tells us something about you or that we can link to you. This includes your name, email, telephone or IP address. By processing we mean everything we can do with this data such as collecting it, recording, storing, adjusting, organizing, using, disclosing, transferring or deleting.

You share personal data with us when you become a customer, register with our online services, complete an online form, sign a contract, use our services and/or products or contact us through one of our channels.

Data collected

The personal data we collect includes your name, your telephone and your email. We also collect:

identification data, provided directly by you when you submit information through our website;
online behaviour and preferences data, such as the IP address of computer and the pages you visit on our website; data collected includes, but is not limited to, traffic data, location data, weblogs and other communication data and any resources you may access;
data collected using cookies or similar technologies;
data about your interests and needs that you share with us, for example when you contact us.

Use of your data

We only use your personal data for legitimate business reasons including:

Administration

When you fill out the contact form on the DIGITALfloor website we may collect personal data that verifies your identity.

Improving and developing products and services

For this purpose, we may:

provide you with information that you request from us about our products and services or other products and services that we believe may interest you;
notify you about changes and improvements to our products and services;
send you communications such as news updates via emails or newsletters, if you have opted to receive these.

Preventing and detecting fraud and data security

We have a duty to protect your personal data and to prevent, detect and contain data breaches. We may process your personal information to protect you from fraudulent activities. Data that we process for any other reason is anonymized or we remove as much of the personal information as possible.

Sharing of data

To be able to offer you the best possible services and remain competitive in our business, we may share certain data internally and outside DIGITALfloor.

We may transfer data for operational or regulatory purposes, for example to secure IT systems or provide certain services. We may also transfer data to centralized storage systems or to process it globally for more efficiency.

In some cases, we may be obliged by law to share your data with external parties, including public authorities, regulators, lawyers and supervisory bodies of the countries where we operate.

Service providers

The information we collect from you may be transferred to third parties in connection with operating our business. It may also be processed by these companies and/or by our and their respective employees and service providers. By submitting your personal data, you agree to this transfer, storage and processing.

When we use other service providers we only share personal data that is required for a particular assignment.

Service providers support us with activities like:

performing certain services and operations;
designing and maintenance of internet-based tools and applications;
marketing activities or events and managing customer communications;
preparing reports and statistics, printing materials and designing products.

Our website contains links to third party websites. When using our services, you may be redirected to third party websites. Your use of these websites and services will be subject to these third parties’ terms of use, privacy policies and cookie policies. Please review the privacy policy and terms of conditions of these websites, as we are not responsible for them.

The DIGITALfloor website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve it when necessary. By continuing to browse the DIGITALfloor website and web portal, you agree to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into any secure areas of our website.
analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
functionality cookies. These are used to recognize or help identify you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences, for example helping you log in and tailoring your experience.
targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We may also share this information with third parties for this purpose.

Please note that we use both first party and third party cookies. First party cookies are those which we use. Third party cookies originate from one of our partners or services.

We use cookies for the registration to see if you have already registered to download content so you do not need to re-register.

How to manage cookies:

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies for the optimal functioning of our website) you may not be able to access all or parts of our website. Most web browsers allow some control of most cookies through the browser settings. Before you change your cookie settings, it’s important to note that blocking all cookies may prevent you from entering our website.

Your rights concerning your data

We respect your rights as a customer to determine how your personal information is used. You have rights under the Data Protection Acts 1988 and 2003, and, from 25 May 2018, the General Data Protection Regulation (2016/679) (“Data Protection Legislation”). We retain your personal data for no longer than is necessary with regard to the purposes for which it was collected or lawfully further processed, or for so long as may be necessary in light of our legal obligations.

Right to access information

You have the right to ask us for an overview of your personal data that we process.

Right to rectification

If your personal data is incorrect, you have the right to ask us to rectify it. If we shared data about you with a third party that is later corrected, we will also notify that party.

Right to object to processing

You can object to DIGITALfloor using your personal data for its own legitimate interests. You can do this online, by telephone at +352 27 86 16 50 or by e-mail at contact@digital-floor.com. We will consider your objection and whether processing your information has any undue impact on you that requires us to stop doing so.

You cannot object to us processing your personal data if we are legally required to do so or if it is necessary to fulfil a contract with you.

Right to restrict processing

You have the right to ask us to restrict using your personal data if:

you believe the information is inaccurate;
we are processing the data unlawfully;
DIGITALfloor no longer needs the data, but you want us to keep it for use in a legal claim;
you have objected to us processing your data for our own legitimate interests.

Right to data portability

You have the right to ask us to transfer your personal data directly to you or to another company. This applies to personal data we process by automated means and with your consent or on the basis of a contract with you. Where technically feasible, we will transfer your personal data.

Right to delete

You may ask us to delete your personal data if:

we no longer need it for its original purpose;
you withdraw your consent for processing it;
you object to us processing your data for our own legitimate interests or for personalized commercial messages;
DIGITALfloor unlawfully processes your personal data; or
a law of the European Union or a member state of the European Union requires DIGITALfloor to erase your personal data.

Right to complain

Should you not be satisfied with the way we have responded to your concerns you have the right to submit a complaint to us. If you are still unhappy with our reaction to your complaint, you can contact the data protection authority in your country.

Exercising your rights

If you want to exercise your rights, or submit a complaint, please contact us. There is a list of contact details at the end of this privacy statement. Please note that continued use of our website and/or our web portal, products or services signifies your acceptance.

You can exercise your rights through our website and web portal, by telephone or by e-mail. We aim to respond to your request as quickly as possible. In some instances this could take up to one month (if legally allowed). Should we require more time to complete your request, we will let you know how much longer we need and provide reasons for the delay.

In certain cases, we may deny your request. If it’s legally permitted, we will let you know in due course why we denied it.

Protection of your personal data

We apply an internal framework of policies and minimum standards across all our business to keep your data safe. These policies and standards are periodically updated to keep them up to date with regulations and market developments. More specifically and in accordance with the law, we take appropriate technical and organizational measures (policies and procedures, IT security etc.) to ensure the confidentiality and integrity of your personal data and the way it’s processed.

In addition, DIGITALfloor employees are subject to confidentiality and may not disclose your personal data unlawfully or unnecessarily.

Keeping your data safe

We do our utmost to protect your data, but there are certain things you can do too:

install anti-virus software, anti-spyware software and a firewall, and keep them updated;
be alert online and learn how to spot unusual activity, such as a new site address or phishing emails requesting personal information.

Period of storage

We are only allowed to keep your personal data for as long as it is still necessary for the purpose we initially required it. After this we look for feasible solutions, like archiving it.

When assessing how long to keep personal data, retention requirements may be stipulated by other applicable laws. Retention periods may depend on circumstances.

Contact

If you want to know more about DIGITALfloor and how we use your personal data, you can primarily contact us through our usual channels by:

connecting on the DIGITALfloor website and sending us a message with a reference to ”Data Protection”;
contacting DIGITALfloor via e-mail with a reference to ”Data Protection”.

In case of disagreement or complaints related to the processing of your personal data, you can send us a request with “Data Protection” as reference via:

Mail: DIGITALfloor

47, Côté d’Eich

L-1450 Luxembourg

Grand Duchy of Luxembourg

e-mail: contact@digital-floor.com
phone : +352 27 86 16 50